FAQ

 

how long does it take to personalize an item?

Depending on the item(s), design(s), and how busy we are, the turnaround time can range from 30 minutes to a couple of days. For example, license plates are usually 30-60 minutes while an embroidery order would be the following day. We strive to shorten the turnaround time as much as possible without compromising quality.

Can we bring in our own designs, and what format should the file be in?

Yes, we encourage you to bring in your own designs. As far as file format, any type will do. Typically we receive the files in .jpg, .pdf, and .psd format. You can bring the file in to us using a USB, or simply send it to our email.

Do you have pre-made designs for me to pick from?

We do have some pre-made designs, however, it would be much quicker and easier for customers to be prepared with an idea. It is as simple as finding a design online and emailing it to us. We have a variety of fonts and colors to add a personal touch. The aforementioned usually applies for custom T-shirts, but when it comes to other various items, such as license plates, we have lots of templates for you to pick from.

Can we place bulk orders?

Yes! We do both bulk and single orders. Discounts start at 5% for 5+ shirts and goes up in increments of 5 up to 50% off for 50+.

Note: the designs must be the same for each shirt to be considered for a bulk discount. Jerseys are the only exception in that the name and number is expected to be different.

Which payment methods do you accept?

We accept cash and all major credit cards including AMEX. No checks please!

What is your return policy?

Due to the items being personalized, we do not accept any returns/refunds. However, there are rare case by case exceptions. These exceptions are dealt with as fairly as possible.

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